Exabytes^®

Exabytes^®’s dedicated servers come with a very high level of support that you won’t get with many other providers. Our support team monitors our online Help Desk 7x24x365. Our emergency pager system is monitored on-site for fast reboots and remote hands services.

Our base service includes basic troubleshooting, hardware maintenance, support of standard software packages and server level monitoring. The server is turned over with network settings and services pre-installed.

We also provide a wide range of fee based services to assist you as needed to manage your server.

Support Type	Included Support	Fee Based Support
System Setup
Full root access	yes	-
Standard OS installation	yes	-
Configure initial network settings	yes	-
Install basic web services	yes	-
Install control panel	yes	-
DNS/IPs	yes	-
Initial custom partitioning	-	yes
Technical Support
7x24 online technical support	yes	-
Full hardware support	yes	-
Hard/Soft server reboots	yes	-
Basic operating system support	yes	-
Control panel support	yes	-
Hardware upgrades	-	yes
Software & Upgrades
Control panels	yes	-
Install basic modules	yes	-
Install additional modules	-	yes
Operating system upgrades	-	yes
Operating system reinstallations	-	yes
Kernel upgrades	-	yes
Kernel recompiles	-	yes
Apache recompiles	-	yes
Custom or 3rd party software	-	yes

Additional Information:

• Our rate for Fee Base support is RM 80 Hourly in 30 minutes increment.
• Client may request for Fee Base Support on per incident basic or signup for our Managed Service for as low as RM 300 Monthly.
• For enquiries, please contact us.