Exabytes^®

Customer Helpdesk Form

• Easy integration into your web design page
• Send support tickets with support issue, product, name, email, subject and problem description
• Upload additional files as attachments
• Submission acknowledgement for admin, and a ticket copy forwarded to sender
• Sender is able to view ticket details back on website and post more comments
• Easily keep track of communication messages

Integrate with FAQ Support

• Able to integrate with Comdev FAQ Support for users to look for quick solutions in the knowledge base
• Helpdesk ticket content can be forwarded directly to FAQ Support to be added as FAQ

View & Reply Support Tickets

• List helpdesk support tickets that need to be attended first on top
• Use different search criterias to search for tickets
• View support message in detail and send reply
• Use canned messages for easy reply
• Upload file attachments for ticket
• Set ticket status, flag ticket or add ticket content as FAQ

Support Issue & Product

• Add, edit or delete your helpdesk support issues and products

Preference Settings

• Define Customer Helpdesk display properties
• Enable/disable notification when ticket is posted, replied or closed
• Set support email address
• Set canned messages for quicker reply
• Define emails' subjects and bodies
• Option to integrate with Comdev FAQ Support