Exabytes®

Exabytes® E-Mail Backup

E-Mail Backup F.A.Q.

What is Exabytes® E-Mail Backup?
Exabytes™ E-Mail Backup service is a backup e-mail server hosted on different network which can accept all e-mails sent to your domain in the event that your primary e-mail server is down. All e-mails will be kept for maximum of 7 days and will deliver back to your primary mail server as soon as your primary mail server is up.
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My E-Mail Server is hosted with Exabytes, can I use E-Mail Backup service?
Yes, you just need to signup with one of the E-Mail Backup plans and our personnel will help you configure your DNS and MX records.
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My E-Mail Server is not hosted with Exabytes, can I use E-Mail Backup service?
Yes, we will send you the detailed instructions on how to configure to have your e-mails sent to our backup e-mail server when your primary mail server is down.
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Can Exabytes™ E-Mail Backup service works on Linux platform?
Yes, Exabytes™ E-Mail Backup service works on all platform of mail server, including Linux and Windows based Mail Server.
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Can I access my mailboxes when my Primary Mail Server is down if I am using Exabytes™ E-Mail Backup service?
No, Exabytes™ E-Mail Backup service only acts as a backup e-mail server to receive all e-mails sent to your domain when your primary e-mail server is down. Your e-mail users are not able to send or receive e-mail when the primary e-mail server is down.
In order to give users access to the services to send/receive email, it is a fair bit more work. You would need to go down either the clustered server route, or a load balanced solution with one common storage for the configuration data and emails which is not included in Exabytes™ E-Mail Backup service.
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