Email Backup Services - F.A.Q.

• What is Exabytes Email Backup?
• If my email server is hosted with Exabytes, can I still use Email Backup service?
• But if my email server is not hosted with Exabytes, can I still use Email Backup service?
• Can Exabyte Email Backup service works on Linux platform?
• Can I access my mailboxes when my Primary Mail Server is down if I am using Exabytes Email Backup service?

What is Exabytes Email Backup?

Exabytes email Backup service is a backup email server hosted on different network which can accept all emails sent to your domain in the event that your primary email server is down. All emails will be kept for maximum of 7 days and will deliver back to your primary mail server as soon as your primary mail server is up.

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If my email server is hosted with Exabytes, can I still use Email Backup service?

Yes, you just need to signup with one of the Email Backup plans and our personnel will help you configure your DNS and MX records.

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But if my email server is not hosted with Exabytes, can I still use Email Backup service?

Yes, we will send you the detailed instructions on how to configure to have your emails sent to our backup email server when your primary mail server is down.

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Can Exabyte Email Backup service works on Linux platform?

Yes, Exabytes Email Backup service works on all platform of mail server, including Linux and Windows based Mail Server.

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Can I access my mailboxes when my Primary Mail Server is down if I am using Exabytes E-Mail Backup service?

No, Exabytes Email Backup service only acts as a backup e-mail server to receive all e-mails sent to your domain when your primary e-mail server is down. Your email users are not able to send or receive e-mail when the primary e-mail server is down.

In order to give users access to the services to send/receive email, it is a fair bit more work. You would need to go down either the clustered server route, or a load balanced solution with one common storage for the configuration data and emails which is not included in Exabytes Email Backup service.

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