Dedicated Server - F.A.Q.

• Will I get root access to my own server?
• Where is my server hosted?
• How long does it take before my server can run in full action?
• If I have complete control of my server, can I have adult or gambling content in my website?
• Do you provide any type of support for this plan?
• How can I maintain the server?
• Who should be held responsible should there be a hardware failure?

Will I get root access to my own server?

Yes. You will have the root access and total control of your own server.

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Where is my server hosted?

Your server will be hosted in Handy Networks Data Center in Denver, Colorado, the award-winning data centres.

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How long does it take before my server can run in full action?

The server setup will take 14 working days depending on the hardware availability.

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If I have complete control of my server, can I have adult or gambling content in my website?

Yes. But the adult contents need to be legal.

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Do you provide any type of support for this plan?

Yes. We offer Free 24 x 7 x 365 First Level Technical Support. Our support team is working on shifts 24 x 7 x 365 including public holidays and is ready to assists you any time. Our Support Team can be reached by creating a Helpdesk Ticket at http://support.exabytes.com.my/.

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How can I maintain the server?

You will be given a Remote Desktop login for Windows server and SSH Login for Linux server.

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Who should be held responsible should there be a hardware failure?

Exabytes will take full responsibility and replace all hardware failures (if any), free of charge.

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