Will I get root access to my own server?
Yes. You will have the root access and total control of your own server.
Where is my server hosted?
Your server will be hosted in Pacnet Singapore Data Center (SGCS2).
How long does it take before my server can run in full action?
It depends on the dedicated server package that you purchase. Instant dedicated server will be ready within ONE working day (terms and conditions apply) whereas other dedicated server setup will take 3 – 14 working days depending on the hardware availability.
If I have complete control of my server, can I have adult content in my website?
Yes. But the adult contents need to be legal.
Do you provide any type of support for this plan?
Yes. We offer Free 24 x 7 x 365 First Level Technical Support. Our support team is working on shifts 24 x 7 x 365 including public holidays and is ready to assists you any time. Our Support Team can be reached by creating a Helpdesk Ticket at https://support.exabytes.com
How can I maintain the server?
You will be given a Remote Desktop login for Windows server and SSH Login for Linux server.
Can I visit the data centre for application maintenance?
Yes. However, you may need to give 24 hours notice in advance prior your visit to the data centre.
Who should be held responsible should there be a hardware failure?
Exabytes will take full responsibility and replace all hardware failures (if any), free of charge.
Can I own the server after hosting it for a certain period?
No. The server is owned by Exabytes.