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GROW Digital

Exabytes Email Purge Policy

For Shared & Reseller Hosting Clients

Learn more about the guideline on the automatic removal of older mail items in the Sent Items, Junk Folder and Deleted Items folders.

Email Purge Policy

Purpose Of Policy:

To establish guidelines for automatic removal of older mail items in the Sent Items, Junk Folder, and Deleted Items folders. Automatic purging will maintain the client email databases, limit disk space usage, and reduce possible corruption.

This Email Purging Policy only applies to shared and reseller hosting clients. The duration of the trash expiration duration is 7 days. Email in trash will be auto purged after 7 days.

Smartermail (Windows Hosting)

Deleted Items – 30 MB:
The items that are marked for deletion are placed in the Deleted Items folder. When the deleted folder exceeded 30MB, the oldest email will be automatically removed. These items cannot be restored easily; therefore it is critical to mark only the items that need deleting.

Junk Items – 30 MB:
Junk folder is where all your emails which been filtered as SPAM are kept. When the Junk folder exceeded 30MB, the oldest email will be automatically removed. You are advised to review your Junk folder frequently.

How To Prevent Email Been Auto Purged?

In order to maintain mail past the date limitations, establish automatic archiving to a specific directory on your personal computer or within another folder in your mailbox before the dates indicated above. Please contact [email protected] for assistance.

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