Contact Us

Exabytes’s Technical Support Department is handled by Experienced System Engineers and System Support Personnel on 24 Hours, 7 Days a Week. Technical Support will answer any technical questions you have about exabytes.com hosting, products and services.

Exabytes does not provide a telephone contact method for technical support. Based on the nature of problems had by web hosting customers, it is much timelier and more effective for issues to be handled via email rather than over the phone.

• 

  Mail Support

  Mail support will answer any question related to email and Ebuzzzz issue.

  • Working Hour: 24hrs x 7days
  • Click here for email support request.
• 

  Web Support

  Web support team will be happy to answer questions related to your server configuration, scripts, ftp, application, DNS and control panel issue.

  • Working Hour: 24hrs x 7days
  • Click here for web support request.
• 

  Server Support

  Server support team will answer any question related to your dedicated server issue from your email issue to server configuration issue.

  • Working Hour: 24hrs x 7days
  • Click here for dedicated/colocation support request.
• 

  Sales Department

  Our sales staff will be happy to answer any questions you have about buying exabytes.com products and services.

  • Working Hour: 9.00am - 5.00pm GMT +0800
  • Working Day: Monday - Friday
  • Click here for sales inquiries.
• 

  Customer Service Department

  Customer Services will answer any non-technical questions you have about exabytes.com’s hosting, products, services and procedures.

  • Working Hour: 9.00am - 5.00pm GMT +0800
  • Working Day: Monday - Friday
  • Click here for customer service support.
• 

  Billing Department

  Billing Department will be happy to answer any billing questions you have about exabytes.com hosting, products and services.

  • Working Hour: 9.00am - 5.00pm GMT +0800
  • Working Day: Monday - Friday
  • Click here for billing inquiries.
• 

  Abuse Department

  Abuse Department handles all complaints, UCE Abuse, TOS Violations, Exploitable Scripts, Illegal Activities.

  • Working Hour: 9.00am - 5.00pm GMT +0800
  • Working Day: Monday - Friday
  • Click here to report on abuse.