- Plan subscription are on yearly-basis to cater and support maintenance services that may be requested from time to time.
- Services included in the maintenance hours (no additional charges) are such as news/blog updates, new products/services insertion etc.
- Website security update will be performed optimally from time to time to prevent information hacking, plus ensuring info are accurately updated.
- Site backup will run on daily-basis with 14 days retention.
Once order is confirmed and payment is made, our consultant will have a conference call with you to understand your business within 7 working days from the payment date.
Website design will take from 7 to 14 working days (depending on the plan you subscribe) after customer provide the full details & images to copywriter for proofreading.
Upon delivery of the draft website, client must inform Exabytes of all the revisions/amendments needed within 7 working days. Only one revision request are allowed. Any additional revisions/amendments will be charged under maintenance hour. Failure to contact within 7 days means client is satisfied with the website, and we will publish the page directly.
Yes, after website is confirmed and published, any request for amendments will be charged under maintenance hour.
Client’s website will be designed based on the site builder preset template chosen by client. We do not offer service to design website with your own custom theme, or modification of the existing site builder templates layout with coding.
Kindly note that if client edited the content/code themselves, Exabytes reserves the right to refuse any troubleshooting or code/content update request.
Strictly NO REFUND is allowed after confirmation and payment.
We offer 1-page, 5-page and 10-page plans. Our web consultant will contact you after received your order and introduce the suitable package to you based on your requirement.